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Seth Turin

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Everything posted by Seth Turin

  1. Alright, everything is back up and running. We're going to continue to monitor the situation and we'll be looking for a more permanent solution to make sure this never happens again
  2. If we can't get it up in the next day or two, I'll be looking into this. It's not super easy, because the server does a lot more than just check licenses, but I understand the urgency, so my priority is just getting something working for you guys. I know this sucks. I'm doing everything I can to get it working again.
  3. Sorry for the long outage. We're basically rebuilding the server from the ground up. Please know we're doing everything we can to get things back up and running ASAP. Thanks for your patience.
  4. I see, well that error is definitely on our end (or rather, amazon's end). I've resolved it and it should be working now.
  5. This isn't actually a server issue, and I'm not sure how to reproduce the error on my end, but I can provide some information that might help determine the cause of the error. UBot Studio controls the external browser using selenium. Selenium uses a locally hosted http server to communicate with the controlled chrome window. For some reason or another, selenium is timing out when it tries to communicate with chrome via its locally hosted http server. One thing you can try is turning off all your plugins, and seeing if the error goes away. If it does, you can try to narrow it do
  6. Hi If there are errors occurring when you run UBot Studio without plugins, it's our top priority to get on top of it and get it working again. We don't have access to the source code of the plugins and we can't debug them. It's possible that plugins will contain errors, and this is what it sounds like is happening in your case. When this happens, the best thing to do is contact the developer of the plugin. We want to help, but we didn't create the plugins, so there's no way for us to fix the errors that they raise.
  7. Hi Can you tell us how to reproduce the behavior you're seeing without installing the Automax plugin?
  8. Hi These features are part of the new Enterprise subscription. If you'd like a discount, PM me and I'll get you set up.
  9. Sorry to hear that! Please open a ticket with support.ubotstudio.com and they'll help get it working for you.
  10. Can you tell me what page this is on?
  11. In the next version, you'll be able to navigate from the on load command
  12. I've added some new commands for working with tabs in the next version. The installed chrome browser works differently than the old UBot browser so we had to take a different approaching to managing multiple tabs. In 6.7.22 you'll be able switch tabs, open new tabs, and close tabs.
  13. This is a known issue with the new installed chrome browser. We're working on it.
  14. UBot maintains its own python installation. It's unclear why this error is happening to some people and not others, but it can be fixed by opening a command line and entering the following: "%appdata%\UBot Studio\python\scripts\pip.exe" install urllib3==1.26.6
  15. Hi This is a known issue. We're working on getting it fixed.
  16. Can you explain more about what you're doing? From the screenshot, it looks like you're installing files, and it can't overwrite files that are already there, probably because they're in use.
  17. The new browser is a major departure from the previous browser, and we're still working through all the idiosyncrasies involved with website compatibility etc. We're still looking for a solution for the google blocks. If the chrome browser is sticking, it's probably because it's fighting with other open chrome browsers. This can happen, for instance, if UBot Studio doesn't shut down properly. Here's a tool that will clean up rogue processes: https://ubotstudio.com/files/ubot_cleaner.exe Choosing the option to clean up chrome processes will fix the problem you're seeing, but note
  18. I love seeing this innovation and experimentation!
  19. Great stuff! But you can run python without a plugin in the Dev and Enterprise Editions.
  20. How to Switch to the Installed Chrome Browser Switching to the Installed Chrome browser is easy: From the main screen in UBot Studio, click the Tools menu, and select Options. Under General Options, click the drop-down labeled “Browser.” Select “Installed Chrome.” Click OK. Restart UBot Studio.
  21. Hi Regarding the stability of the latest version - I'm not aware of any major stability issues, and if you face any when using it, let me know and I'll get them fixed ASAP. Enterprise Edition works on a subscription basis. The license you have now is valid forever, so even if you cancel your Enterprise subscription at some point, you'll still have access to all the Developer features. Hope this helps
  22. Update: special keys are now implemented in 6.7.21.
  23. I spent some time looking into this, and sadly, there's no simple fix for it. In fact, fixing it might take a major overhaul project. I'm going to further evaluate how widespread the issue is, but for the time being, we're gonna have to take the L, and say that the bard website isn't compatible with UBot. However, implementing the API might be pretty straightforward, if there's interest in it.
  24. This isn't an error that we're seeing over here, so we're going to have to guess and check a little. What I'd like you to do is open a command line (type cmd from the start menu) and past the following: Close and reopen UBot Studio and try it again. Let me know if this works, so we can use this for other people who have the same issue.
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