earthlingj 13 Posted February 7 Author Report Share Posted February 7 It's not like we want to say negative things but this is absolutely ridiculous that over 10 years later and Seth still knows nothing about proper support and communication. You can look at history and see it's been an ongoing problem for a decade. Again. What is so difficult about updating us? We are paying customers. And you say you're sure it will be resolved soon. This happened a few months ago and we waited over 2 weeks for a fix. And even when it was fixed there was no word from them. We just had to keep trying day after day after day. Is that good customer support and communication to you? Does that warrant praise? Quote Link to post Share on other sites
earthlingj 13 Posted February 7 Author Report Share Posted February 7 It's not like we want to say negative things but this is absolutely ridiculous that over 10 years later and Seth still knows nothing about proper support and communication. You can look at history and see it's been an ongoing problem for a decade. Again. What is so difficult about updating us? We are paying customers. And you say you're sure it will be resolved soon. This happened a few months ago and we waited over 2 weeks for a fix. And even when it was fixed there was no word from them. We just had to keep trying day after day after day. Is that good customer support and communication to you? Does that warrant praise? Quote Link to post Share on other sites
drb 11 Posted February 7 Report Share Posted February 7 I hear you. It is frustrating. Quote Link to post Share on other sites
UPPER 3 Posted February 7 Report Share Posted February 7 While we're waiting for a fix, how you guys are dealing with the external browser, does it work for you with the latest Chrome version? Quote Link to post Share on other sites
earthlingj 13 Posted February 7 Author Report Share Posted February 7 Nope it wasnt working for me with latest chrome. I've been using exbrowser by tj without any issues. Quote Link to post Share on other sites
johnny 10 Posted February 7 Report Share Posted February 7 We apologize for the wait. Our server has been down, and we have been trying to resolve this issue. We've been tirelessly working on it through the night as well. We do not have an ETA for when our server will be up but will keep you updated. Quote Link to post Share on other sites
myubo 2 Posted February 7 Report Share Posted February 7 1 minute ago, johnny said: We apologize for the wait. Our server has been down, and we have been trying to resolve this issue. We've been tirelessly working on it through the night as well. We do not have an ETA for when our server will be up but will keep you updated. We all just wanted to make sure you guys are aware of the situation. Thank you for the update. Quote Link to post Share on other sites
earthlingj 13 Posted February 7 Author Report Share Posted February 7 Thanks for the update. Please keep us updated here and on social media or even email. We need to know what's going on. I lost a $500 client because of this and may lose another if it's not resolved within the next day or 2. Quote Link to post Share on other sites
ed08724 6 Posted February 7 Report Share Posted February 7 23 hours ago, PRO said: Hello guys, I can confirm that the license server of UBot Studio is down. I notified the team. I think it gets resolved asap. Perhaps there was a hiccup with the scheduled reboot on Monday. still down Quote Link to post Share on other sites
ed08724 6 Posted February 7 Report Share Posted February 7 (edited) Thanks myubo, I always have something loaded in ubot so stopped another program and opened what I want to run and after a few minute delay, it ran fine. Edited February 7 by ed08724 Quote Link to post Share on other sites
earthlingj 13 Posted February 7 Author Report Share Posted February 7 https://network.ubotstudio.com/forum/index.php?/topic/38151-well-the-server-exploded/ Update from Seth finally. I pray its not more than a few days.. 1 Quote Link to post Share on other sites
kaminas 0 Posted February 8 Report Share Posted February 8 Very unreliable software. Quote Link to post Share on other sites
drb 11 Posted February 8 Report Share Posted February 8 Seth has updated https://network.ubotstudio.com/forum/index.php?/topic/38151-well-the-server-exploded/ Quote Link to post Share on other sites
PRO 69 Posted February 9 Report Share Posted February 9 Done: http://network.ubotstudio.com/forum/index.php?/topic/38151-well-the-server-exploded/&do=findComment&comment=161405 Quote Link to post Share on other sites
earthlingj 13 Posted February 9 Author Report Share Posted February 9 I can confirm its fixed! Back to workkkk Quote Link to post Share on other sites
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