Seth Turin 223 Posted February 7 Report Share Posted February 7 Sorry for the long outage. We're basically rebuilding the server from the ground up. Please know we're doing everything we can to get things back up and running ASAP. Thanks for your patience. 1 Quote Link to post Share on other sites
earthlingj 13 Posted February 7 Report Share Posted February 7 Thanks for the update. When you say asap, and I know it's impossible to predict with these things.. but is it something you are thinking days? Or would it be weeks? Just so we can have an idea to tell our clients. That's my biggest concern is losing my clients because I cant tell them down time. A rough estimate even if it ends up taking longer would be much appreciated Thanks again Quote Link to post Share on other sites
kaminas 0 Posted February 8 Report Share Posted February 8 How long it will take? Why this url don't work? https://portal.ubotstudio.com/customers/login/ Quote Link to post Share on other sites
drb 11 Posted February 8 Report Share Posted February 8 Thanks for the update Seth. Quote Link to post Share on other sites
drb 11 Posted February 8 Report Share Posted February 8 28 minutes ago, kaminas said: How long it will take? Why this url don't work? https://portal.ubotstudio.com/customers/login/ I presume that subdomain is pointing to the exploded server where the licensing exists. Quote Link to post Share on other sites
skyliner 0 Posted February 8 Report Share Posted February 8 (edited) @Seth Turin Can't we roll out a temporary software updates where it will bypass the licensing so we can login and compile bots for a few days or a week? Then everyone can get back to work while you update and rebuild the server. Edited February 8 by skyliner Quote Link to post Share on other sites
earthlingj 13 Posted February 8 Report Share Posted February 8 Yes please. That would be great... i think the 1000s of current customers being able to use it is far more important than anyone who may buy now. Also a question. How did you guys not have a backup of the server? I just don't understand how this happens in 2024 and there are no backups. Quote Link to post Share on other sites
Seth Turin 223 Posted February 8 Author Report Share Posted February 8 8 hours ago, skyliner said: @Seth Turin Can't we roll out a temporary software updates where it will bypass the licensing so we can login and compile bots for a few days or a week? Then everyone can get back to work while you update and rebuild the server. If we can't get it up in the next day or two, I'll be looking into this. It's not super easy, because the server does a lot more than just check licenses, but I understand the urgency, so my priority is just getting something working for you guys. I know this sucks. I'm doing everything I can to get it working again. 1 Quote Link to post Share on other sites
earthlingj 13 Posted February 8 Report Share Posted February 8 Cool thanks again for the update. And some sort of eta! Appreciate it Quote Link to post Share on other sites
Seth Turin 223 Posted February 8 Author Report Share Posted February 8 Alright, everything is back up and running. We're going to continue to monitor the situation and we'll be looking for a more permanent solution to make sure this never happens again 3 Quote Link to post Share on other sites
earthlingj 13 Posted February 9 Report Share Posted February 9 I can confirm it is working now. Thanks Seth 1 Quote Link to post Share on other sites
drb 11 Posted February 9 Report Share Posted February 9 Great news. Thanks for your efforts to get this sorted. Much appreciated. 1 Quote Link to post Share on other sites
myubo 2 Posted February 10 Report Share Posted February 10 Thanks Seth. Sorry for all the negativity but some of us do depend on this software Quote Link to post Share on other sites
Cyberlucotorio 0 Posted February 12 Report Share Posted February 12 It looks like the server is down again? 🤔 Quote Link to post Share on other sites
tomapedido 0 Posted February 12 Report Share Posted February 12 Yes, the server has been down for a few hours... Quote Link to post Share on other sites
johnny 10 Posted February 12 Report Share Posted February 12 We apologize for the inconvenience. Yes, it appears that the server is currently experiencing some issues. Our team is aware of the situation and is actively working to resolve it as quickly as possible. Thank you for your patience and understanding. Quote Link to post Share on other sites
johnny 10 Posted February 12 Report Share Posted February 12 The issue has been resolved, and the server should be operational now. Quote Link to post Share on other sites
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