earthlingj 13 Posted February 5 Report Share Posted February 5 Hi I just closed ubot. Opened it back up and now it just loads up the loading screen and then closes . Someone else I spoke to having the same issue. What is going on? When will it be fixed? is this still supported? Quote Link to post Share on other sites
earthlingj 13 Posted February 5 Author Report Share Posted February 5 Error 522 for all of us come on.. Quote Link to post Share on other sites
myubo 2 Posted February 6 Report Share Posted February 6 Same issue here, I think their license server is down but I can't find any info on this anywhere Quote Link to post Share on other sites
earthlingj 13 Posted February 6 Author Report Share Posted February 6 Yeah unfortunately a decade later they still don't have proper support or communication channels. Lame. Last time this happened I waited 2 weeks for it to work again. Quote Link to post Share on other sites
myubo 2 Posted February 6 Report Share Posted February 6 (edited) I get that things go wrong with servers and websites. I just don't understand why they don't post on there website how long its going to take to fix. Just keep us updated. PS I just tried contacting them on FB messager Edited February 6 by myubo Quote Link to post Share on other sites
namstery21 3 Posted February 6 Report Share Posted February 6 1 hour ago, myubo said: I get that things go wrong with servers and websites. I just don't understand why they don't post on there website how long its going to take to fix. Just keep us updated. PS I just tried contacting them on FB messager any feedback from them? Quote Link to post Share on other sites
earthlingj 13 Posted February 6 Author Report Share Posted February 6 They dont even use their own product so they wont know when its down. Im telling you we will be lucky to get it back within 2 weeks. I was supposed to run something for a client yesterday. This just costed me $500 in losses. sucks Quote Link to post Share on other sites
myubo 2 Posted February 6 Report Share Posted February 6 (edited) I keep an open uBot in a virtual machine snapshot just in case this happens... Still a big inconvenience when this happens though because my backup is on an external drive I now have to load up. PS I even submitted a ticket on there site, I will post back if I hear anything there or on FB. Edited February 6 by myubo Quote Link to post Share on other sites
earthlingj 13 Posted February 6 Author Report Share Posted February 6 I contacted them everywhere. Here. Ticket. Skype. I don't think anyone has access to them directly to get any sort of support. I have a support ticket from 3 months ago unanswered. Quote Link to post Share on other sites
Cyberlucotorio 0 Posted February 6 Report Share Posted February 6 I tried to reach them via Instagram, but no luck so far Quote Link to post Share on other sites
earthlingj 13 Posted February 6 Author Report Share Posted February 6 Absolutely absurd they have no support or communication. Quote Link to post Share on other sites
PRO 69 Posted February 6 Report Share Posted February 6 Hello guys, I can confirm that the license server of UBot Studio is down. I notified the team. I think it gets resolved asap. Perhaps there was a hiccup with the scheduled reboot on Monday. Quote Link to post Share on other sites
earthlingj 13 Posted February 6 Author Report Share Posted February 6 Thanks for the update. IS there any sort of eta? Also can you please tell Seth or whoever owns this now... they they really need a more open channel for updates and communications when these things happen? A lot of us depend on ubot for our everyday jobs and it effects our work. I lost a client that was going to pay me $500. He wanted to know when I could resume and I couldn't give him an answer so he asked for a refund. We NEED better communication. It's crazy to me that it's been 10 years and still to this day the support is almost non existent and there is no direct line of communication with whoever runs this now Quote Link to post Share on other sites
PRO 69 Posted February 6 Report Share Posted February 6 Sorry to hear that. I am only a plugin developer but I have notified the manager of UBot. And I will also point out your feedback. That's all I could do for now. UBot is not owned by me. It's Seth Turin's company. Quote Link to post Share on other sites
myubo 2 Posted February 6 Report Share Posted February 6 (edited) Why wouldn't they make the software run license free when the server is down? Makes no sense to make it opposite and screw over hundreds if not thousands of customers for their blunder Edited February 6 by myubo Quote Link to post Share on other sites
earthlingj 13 Posted February 6 Author Report Share Posted February 6 Seth doesn't give a fuck. I should have known by the lack of support he still runs this ship. In my 20 years in this market, he is by far the worst business owner I've ever come across. He just gives no fucks really. And it'll never change. I'd bet this doesn't even get fixed today.... Quote Link to post Share on other sites
myubo 2 Posted February 6 Report Share Posted February 6 Lol hate to hear all this about the original developer and since I really do love this software Quote Link to post Share on other sites
earthlingj 13 Posted February 7 Author Report Share Posted February 7 And I honestly hate to say all that because ubot could be really great but.. man oh man does their support suck. Almost non existent. Like what is so hard about having a Facebook or Twitter giving us updates? Sorry guys license sever went down. Please give us 2 days to restore. Instead it's silence and unknowns. Still not working for me. Not sure what's so hard about restarting a server. I still doubt we get it working this week since last time took them over 2 weeks. Quote Link to post Share on other sites
myubo 2 Posted February 7 Report Share Posted February 7 Oh I agree, just an update somewhere so that we at least know that they are aware of the issue. Right now we don't even know if they know that its down lol Quote Link to post Share on other sites
earthlingj 13 Posted February 7 Author Report Share Posted February 7 Welp another day and no fix or communication. Incredible. I guess we cross our fingers for tomorrow... or next week. Quote Link to post Share on other sites
skyliner 0 Posted February 7 Report Share Posted February 7 Still nothing? Been a few days already! @PRO Can you give them another nudge to get this sorted out please? Are they actually replying you? Quote Link to post Share on other sites
hare ram 23 Posted February 7 Report Share Posted February 7 ubot support is very poor and still down I think they resolved in next weeks...or next month Quote Link to post Share on other sites
earthlingj 13 Posted February 7 Author Report Share Posted February 7 Maybe we need to find Seth's phone number and give him some calls. My feeling is they don't even know. Day 3. Still no update. Still no fix. Quote Link to post Share on other sites
myubo 2 Posted February 7 Report Share Posted February 7 https://www.linkedin.com/in/seth-turin-0a210a14 http://sethturin.com Quote Link to post Share on other sites
drb 11 Posted February 7 Report Share Posted February 7 I too am waiting on this getting resolved. That being said, I think that saying negative things about Seth is not the right thing to do. You never know someones personal circumstances and what is occurring in their life right now. I am sure it will get sorted soon. Quote Link to post Share on other sites
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