giganut 109 Posted May 28, 2013 Report Share Posted May 28, 2013 Hello all, I have been using teamviewer for remote assistance for my customers, but it's getting very slow and makes tasks on the clients computer hard to do. What are you using for remote assistance for your clients, any suggestions would be very helpful. Quote Link to post Share on other sites
Code Docta (Nick C.) 638 Posted May 29, 2013 Report Share Posted May 29, 2013 Mostly it is your internet or their internet connection and distance between computers, also don't use proxies. If this is the main issue then nothing will help. Computer CPU and RAM play a big roll too. A fresh computer restart for both will help, especially if one or both computers been busy a while. You could also restart your ISP router. HTH, TC 1 Quote Link to post Share on other sites
UBotDev 276 Posted May 29, 2013 Report Share Posted May 29, 2013 You could use Windows Remote Desktop, but it could get complicated if customer is behind a firewall (that's why TeamViewer is better...easy to setup). 1 Quote Link to post Share on other sites
giganut 109 Posted May 29, 2013 Author Report Share Posted May 29, 2013 I seem to have more problems when trying to connect to mac compuetrs to install my scripts, than windows computers. Quote Link to post Share on other sites
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