No, the problem is not on my side as I was offered a 30 days money back guarantee and they are clearly not respecting this guarantee.
To give the whole story I bought ubot studio a first time more than a year ago but wasn't able to do what I wanted so I asked for a refund that I have received, but since I'm working on a new project and saw their new update (with the stealth browser, etc...) I wanted to give it another try but ended up having to hire real programmers due to the size of the project.
Now I'm asking for a refund and they are refusing it because and I quote them "the UBot S