shopping2012 2 Posted November 29, 2019 Report Share Posted November 29, 2019 Hi, I still have issues with virus warnings e.g.https://www.virustotal.com/gui/file/cd80a2e8020b482e2945fe1e4688c88f979a52998080046c66495865632a9257/detection Many of my customers avoid installing it and I know there are "false positives", nevertheless any chance to get rid of the virus alerts for my several bots? Quote Link to post Share on other sites
LoWrIdErTJ - BotGuru 904 Posted November 30, 2019 Report Share Posted November 30, 2019 if your basing your customers not installing based on them activating a license after purchase its known that 80% or more of customers in most situations dont even use what they purchase (in the marketing space)They buy new shinny things with great intentions and bad follow through. Educate your users False positives happen because of Unsigned compiled exe'sEncryption on software made Licensing systemsand to be honest if its new and a Anti Virus hasn't seen it before, or defender hasn't seen it, they will flag it our of being paranoid You can take the time to submit it for review to get the false positive removed from Antivirus sites so that they don't flag it, but you would have to do this on every new compiled versionwait an unset amount of time for them to update their databases before distribution. Or like many others before you educate the users of a false positive and how to white-list the program if they have issues.A nicely setup FAQ and install instructions takes care of this almost 90% of the time or more. Check through my knowledge basehttp://www.botguru.net/support/knowledgebase.php searchFirst time installrequirementsanti viruswhitelist Quote Link to post Share on other sites
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