UBot Studio has had a period of explosive growth in last few months and we have more than 400 customers right now — and we are growing fast, gaining more UBotters every single day.
With all this growth, there comes a responsibility to keep increasing the feature-set of software while making sure we provide top-notch support to the existing users.
I have to say that we are very lucky to have an active UBotting Community on the forum that actively helps each other out. To all the active members on the forum for participating in the discussions — you know who you are and we really really appreciate it. UBot Studio would not be where it is not without the strong community behind it.
However, there are a lot of support requests that customers don’t prefer to discuss in public. Until now the way was just to quickly shoot me an email and I would try to answer the email directly.
Recently the number of emails that I have been getting are just pure overwhelming. As much as I love to help all of you, there are a lot of emails that can be answered a lot quicker by someone else on our technical team.
While we would still prefer the forums to be first place where you ask the questions — as that documents the answer for other users — but if you still need to get in touch with me or someone from the technical team, we have now setup a ticketing system on http://support.ubotstudio.com
When you submit a question through support system, we will have better control over making sure that your issue is addressed. This will make support a much cleaner and more organized process, and will ultimately let us serve your support needs more efficiently and effectively.
Also, you don’t really need to create a separate account to create a ticket. Just go ahead and submit a ticket — that will work!
I, Seth, will personally have my nose in the ticket system frequently, so this will fully replace my previous request of having you guys email me for support issues.
Helpdesk URL: http://support.ubotstudio.com