Issue with Ubot studio - screenshots shown.

[firefox29 0]

Hi can I get anyones help please?
These 3 errors below are what I see before it starts. 
I have the latest version. 
I saw in a different forum to install this java, I did.
https://www.java.com/download/manual.jsp

As well when I checked the X64 version it said I have it and asked if I wanted to repair. 
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

I have Norton Antivirus, I made sure to set Ubot Studio to allow internet access & unblocked it's activities. 

Any idea on how to fix this, I've put in a support ticket but have not heard back yet. 
Any help is greatly appreciate. 

thank you

[Seth Turin 224]

Hi

Chrome made a recent update that broke UBot's connection to Chrome.

I'm working on a fix for it that will be released in an upcoming version, but for now, run this script and it will patch the necessary files and get things running again.

Download at: https://ubotstudio.com/files/ubot_chromedriver_fix.zip

[bmon3y 1]

It appears 6.7.25 is broken as well and the fix isn't working

 

 

[johnny 11]

When you run the file, it will generate a log file in your Documents folder named ubot_setup_log.txt. Kindly send that log file to us, and we will forward it to our technical team.

In some cases, running the updated file may resolve the issue, but if not, we’ll be able to determine the next steps based on the information in the log.

Thank you for your cooperation.

 

please send us an email to

support@ubotmedia.freshdesk.com
 

[bmon3y 1]

What do you mean "updated file"? I am running the latest version already.

[Seth Turin 224]

On 9/11/2024 at 5:18 PM, bmon3y said:

What do you mean "updated file"? I am running the latest version already.

Sorry, Johnny is referencing this tool: https://ubotstudio.com/files/ubot_chromedriver_fix.zip

To explain: Chrome changed something and made it so that we have to download a new version of chromedriver (which is what runs the chrome automation) for every new version of chrome. The latest version of UBot Studio should automatically do this on startup. But if it's error, there could be a few reasons why. The tool I linked to will try to manually update chromedriver to the correct version. If it fails. it will give us information on why it failed, so that we can fix it in UBot.

Like Johnny was saying, once you run it, it will save a log file to your documents folder under ubot_setup_log.txt. Please send us that file and we can determine what the issue is.

Running the tool might also just fix the issue. But either way, please send the log.

Thanks!

[johnny 11]

Some users have had trouble locating the log file, so here are more detailed instructions:

1. Open File Explorer (the main file browser for Windows).
2. In the address bar at the top, type %appdata% and press Enter.
3. Find and open the UBot Studio folder.

You should find the ubot_log.txt file at the BOTTOM of this folder.

[bmon3y 1]

Here is my log file.

ubot_log.txt

[Seth Turin 224]

Hey, sorry, Johhny and I had some miscommunication about the location of the log file. The file I need is in your documents folder, like if you hit the documents shortcut on the left side menu in windows explorer. Please see the attached image.

Thanks for your patience, and we'll get this fixed ASAP once we find the issue.

[johnny 11]

We’re excited to announce the release of a new version! This update addresses all known bugs and includes important fixes to enhance performance and stability. Please download the latest version to ensure you have the best experience moving forward.

[johnny 11]

A new update has been released. It should fix this issue.