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Our Server had a SERIOUS Issue


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#1 UBotBuddy

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Posted 23 June 2011 - 08:28 AM

Unfortunately, there is no way to predict these kinds of things but it happened.

Our server went down in flames.

But take heart. It is finally backup and we assure you that steps are in place to prevent a down situation like this from occurring again. At least that is our goal.

We do apologize for any inconvenience this may have caused!

Thanks!

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#2 Walter1

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Posted 23 June 2011 - 08:48 AM

Glad Ubot is back up and running :D

Thanks!

#3 Abs*

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Posted 23 June 2011 - 09:12 AM

Wow

bet you guys have been sweating for the last 24 hours

I did when I noticed the site and tool wasnt accessible

Glad its back and really hope you can get some sort of backup system in place

thanks
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#4 zap

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Posted 23 June 2011 - 09:16 AM

I will hold back my thoughts on the subject taking all into consideration

#5 UBotBuddy

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Posted 23 June 2011 - 09:36 AM

Make no mistake.

Feet were patting, thumbs were twiddling, heads were being scratched, arms were crossed and fingers were pointing.

But alas!

I am no longer in my withdrawal.

I opened my UBot this morning and took a deep breath and inhaled. I'm good now.

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#6 turbolapp

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Posted 23 June 2011 - 09:56 AM

Next time (please let there never be a next time) consider updating twitter. Alot of us go there first when we want to know what's going on. Even if you don't have access to the main twitter account (perhaps some of the people here that work with ubot) you can still tweet about it and any of us that do a twitter search would have found it

I know there was an email sent out but I never got.

edit: http://news.cnet.com...mpanys-servers/ Connection?

#7 entroqy

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Posted 23 June 2011 - 11:09 AM

Folks,

Not being able to run UBotStudio when the validation server is down is a show stopper. If UBot suffers a DOS attack, goes out of business, or decides for what ever reason to shutdown access to the validation server then the software is unusable.

Is there a solution on the near horizon for this?

Your support site if offline with the error:

"Site error: the file C:\ubotstudio support\__swift\swift.php requires the ionCube PHP Loader ioncube_loader_win_5.2.dll to be installed by the site administrator."

otherwise I would be discussing this with your support staff.

rgds

#8 Alexpte

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Posted 23 June 2011 - 11:34 AM

Next time (please let there never be a next time) consider updating twitter. Alot of us go there first when we want to know what's going on. Even if you don't have access to the main twitter account (perhaps some of the people here that work with ubot) you can still tweet about it and any of us that do a twitter search would have found it

I know there was an email sent out but I never got.

edit: http://news.cnet.com...mpanys-servers/ Connection?


Agreed. I searched several times on Twitter for ubot expecting to see an announcement but didn't find anything. I didn't get the email either.

#9 Praney Behl

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Posted 23 June 2011 - 11:37 AM

Glad to be back online. I felt lifeless.

The number of possibilities to do something with a tool you master, are only limited to your imagination. Try to think outside of the box.


#10 UBotBuddy

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Posted 23 June 2011 - 12:06 PM

Ok.

That is a VERY good suggestion.

My Twitter ID is UBotBuddy.

Go ahead and start following me and I will keep you guys in the know.

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#11 UBotBuddy

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Posted 23 June 2011 - 12:11 PM

Also, I have protected my Tweets so if you want to see them then you will have to stay a follower.

http://ubotstudio.co...t-then-do-this/

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#12 comegetsum

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Posted 23 June 2011 - 12:57 PM

hey i got a question about ubot i always run my bot on my vps and if i leave it for like 8+ hours the bot dont work and display on error on browser its like its not connected on internet, is this about my internet ? or maybe i am disconnected from ubot server? does a compiled bot connecting to ubot server when running it?


oh anyway the bot is still running but browser is not connected to internet

#13 UBotBuddy

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Posted 23 June 2011 - 12:59 PM

UPDATE
The Support site is still unavailable. But it should be available soon.

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#14 Wolfman

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Posted 23 June 2011 - 01:51 PM

Folks,

Not being able to run UBotStudio when the validation server is down is a show stopper. If UBot suffers a DOS attack, goes out of business, or decides for what ever reason to shutdown access to the validation server then the software is unusable.

Is there a solution on the near horizon for this?


I must say, I share the same concerns. I'd really prefer that whatever sort of license validation is used is not dependant upon a connection to something outside of my own control, especially merely to run the program after it's been installed. Yesterday's downtime did not affect me since I wasn't using ubot at the time, however if ubot's servers should become unavailable for any number of reasons, I don't care for the thought of being stuck with something that would be of no value. None of my other software has such a potential problem.

#15 Seth Turin

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Posted 23 June 2011 - 02:10 PM

Hey guys

Just want to reiterate our apologies for the inconvenience and thank you for your patience. We are working hard to build in redundancies to make sure that this doesn't happen again. We're also kicking our hosting company to the curb, for an epic failure of crisis situation support.

We still have a few more things to get working. I just got the compiling system online again, and I'm now working on support.

Also, let's hear it for Ed, who stayed up until 6:30 in the morning making sure everything worked for us!
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#16 Saxon

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Posted 23 June 2011 - 02:20 PM

Thank you Ed! Yes, it was a major inconvenience, I told 1200 people I would have an update yesterday, and then looked like a complete idiot when I couldn't deliver.

However, I'll take responsibility for making promises, next time I won't just in case!

Anyway, Ubot keeps crashing on me, it happens every time I'm running one node at a time, the KILL UBOT node seems to be "click chosen".

After that, ubot crashed, does nothing (won't even navigate to page, IE inisde ubot scrashes too), and then I have to end processes.

Keeps happening. Anything to do with the server issues? This bot worked before and it's not the same "click chosen" node that does it, I've tried several.

#17 cntmedia

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Posted 23 June 2011 - 02:50 PM

Please just let me know what price I have to pay for a business account.

My boss totally flipped out yesterday b/c of me not being able to deliver on time.

At my job we already just send the business license and drivers license etc... to Paypal for business service.

---

He wanted to know how much more do we need to pay for a business version that doesn't depend on

your servers.

We just got done spending like 20k on the adobe business stuff and I can't imagine having to

get Adobe's permission every time I needed to edit a photo in Photoshop.

It's like the life of the business. --> Trust me... I've be stuck sometimes having to complete the work in MS Paint. not fun :(

-----

@Staff...

please let me know what the heck I can do to tell my boss about a business version.

How much money do you need for a business version?

What info do you need?

My boss was asking me to just find a solution.

I really can't think of anything besides just having us hire some VB programmers full time.

Please help - thnks :(

#18 magzmedia

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Posted 23 June 2011 - 02:50 PM

Here's to Seth And Ed!

Cheers Guys :)

#19 Saxon

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Posted 23 June 2011 - 05:29 PM

F*** sake, I just lost a ton of work to the bug I described earlier.

Edit: opening ubotdev tool before "ending task" recovered some of it, I'm not quite as angry now!

#20 Frank

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Posted 23 June 2011 - 08:27 PM

Careful planning avoids costly mistakes!!!

If you are running a Windows server, consider using a program called Paragon Backup Server 10 or 11. It's not super expensive and you can recover to new hardware or to a virtualized session in very little time. I've used it extensively and it works like magic.

Frank

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not when they create a complex solution to a simple problem.

 





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