Easy. Careful or you will lose all the support.
Looks like owner ignoring me on Skype, any other reseller of this? I can't get touch with Macster?
I'm not, nor ever ignored anyone, nor have received any message from you.
I have hundreds of clients and cannot offer support over Skype all day to everyone.
Skype is used for quick support from time to time but I'm not there 24/7 nor can expect me to do that.
Use the ofgicial support email on website.